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June 24, 2024

Inter Cars project ‘Drive’

About Many companies describe themselves as operating in a changing business and under the pressure of the market. An automotive company is an excellent example. A single car has about 30 000 parts. There are different models of cars, each of them needs different parts. Market is divided by different suppliers… so you can imagine […]

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June 24, 2024

Customer Journey Map and Standards in Kuehne + Nagel’s Customer Excellence Project

Project Assumptions Customer Journey Map and Standards The goal of the project is to increase customer satisfaction. The way to do this is to increase the competence of Kuehne + Nagel employees in supporting their Customers’ business. As part of the project, Westhill conducts consulting activities as well as training and workshops for employees and […]

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June 24, 2024

Onboading gamification – Alior Bank

Onboading gamification – Alior Bank The onbarding process is divided in the bank into onsite – introductory training and online activities that last 3 months. Each month, each new group, after undergoing a hybrid training cycle, begins a feature journey in search of. The Complete Banker Rule. Each week each implementation group has a new […]

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June 24, 2024

ORLEN – gamification of knowledge about project management and innovation

Gamification of project management knowledge and innovation. The OFFshore GAME gamification was a project aimed at several hundred PKN ORLEN specialists, where the storyline and game mechanics helped develop competencies: INNOVATION AND PROJECT MANAGEMENT All set in the context of a new strategy – players through their tasks on the platform build wind farms in […]

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June 24, 2024

Case study gamification Alior Bank Call Center department

Challenges: gamification at Alior Bank Alior Bank has decided to carry out another amalgamated online project with us. Our client is meeting customers’ expectations and undergoing a transformation into a financial-technology company. This is the bank’s next step in building a modern, customized offering. What was key for Alior Bank this time? Educating contact center […]

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June 24, 2024

Sales gamification at Inter Cars

Sales gamification at Inter Cars Firma motoryzacyjna i branża automotive stawia przed sprzedawcami wyzwanie. Jeden samochód ma około 30 000 podzespołów. Istnieją także różne modele samochodów i każdy z nich potrzebuje różnych części. Rynek jest podzielony też na różnych dostawców, co sprawia, że oferta części zamiennych jest bardzo bogata. Struktura firmy Klienta jest rozproszona, a […]

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